Service Level Agreements

We understand that corporate customers demand impeccable levels of service and we work closely with our customers to implement a Service Level Agreement. The Service Level Agreement provides documented guidelines for performance management to ensure that we are meeting required expectations.

Client service at ctms is carried out on a corporate contract basis which provides for general service provisions, a payment schedule, the commercial partnership agreement, and a confidentiality agreement.

ctms offers a number of benefits and services based on unique client needs. ctms will work with you to determine the service level you require and will create a Service Level Agreement and service fee structure based on volume and required services.

We have a Customer Relationship Management Team dedicated to measuring and facilitating the management of service, standards, formats, service level agreements and product development.

Using the vast experience of our customer base and our knowledge of industry developments, ctms creates continuous improvement in terms of service and cost to deliver innovative and dynamic solutions to our partners. ctms achieves success through people and genuine teamwork. Development, empowerment, and recognition are key ingredients in the service our people deliver.

ctms’ Corporate Service level agreements don’t stop with the travellers’ interests but take into account the efficiency of the travel arrangers within your organization; we understand that these key people are vital to the success of our partnerships, traveler welfare, and your budget.